90-Day Money-Back Guarantee

At Strenova, we are confident in the clinical efficacy of our products. Hair growth and scalp health take time, which is why we offer a risk-free 90-Day Money-Back Guarantee.

If you have used our products consistently as directed and are not satisfied with the results, you are eligible for a full refund within 90 days of your order's delivery date.

How to Claim Your Refund:

1. Email us at hello@strenovahair.com within 90 days of receiving your order.
2. Include your order number and a brief explanation of your experience.
3. Our support team will provide you with a return address.
4. Once we receive the returned items (even if empty), your refund will be processed immediately to your original method of payment.

Standard Returns (Unopened Items) If you simply changed your mind, we accept returns for unopened and unused items in their original packaging within 30 days of purchase. Return shipping costs for change-of-mind returns are the responsibility of the customer.

Damaged or Faulty Items If your order arrives damaged or defective, please contact us immediately at hello@strenovahair.com with photos of the item, and we will send a replacement free of charge.

Shipping Destinations Currently, Strenova only ships within Australia. We do not offer international shipping at this time.

Shipping Rates & Delivery

1. Orders over $75 AUD: Free Standard Shipping.
2. Orders under $75 AUD: A flat-rate shipping fee applies (calculated at checkout).

Processing Time All orders are processed and dispatched within 1-2 business days. Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.

If you have any questions regarding your shipment, please reach out to us at hello@strenovahair.com.